Joe Mama (![[info]](http://l-stat.livejournal.com/img/userinfo.gif){kind=small} karmagini) wrote,@ 2006-09-13 18:41:00 |
|
Fuckin work nazis
One of the things I am grateful for is a relatively stress-free job. Rarely do I come home upset or stressed out from it, like I've experienced with past jobs. Today, though...I realize I may be making more out of this than necessary, or taking it too personally or something, but I still feel like it's a bunch of crap. An email my boss sent to me today, but first some background. I was up talking to Carrie, & for longer than necessary, this I know. One of our OS's (Amy) came by to sit with me to answer my claim questions. I had to shit, so I told her I had to go to the bathroom first (and I was planning on it anyway if Carrie would've stopped talking), and she said she'd wait at my desk for me. I wasn't trying to tell her I had to take a crap, so I did my thing...there was no way to avoid it, & unfortunately it probably took me 10 mins. When I round the corner near my cubicle, I see her go to our boss' office so she didn't see me, & I just knew she was going to tell her about me not working. (Hey, at least my intuition was right!) So then I wait for her a few mins., she comes back, we go through my questions. Little later I check my email & the boss has sent me one re: my lack of work.
Oh, and let me share the discussions had about me talking & the production quota. She had to reprimand me (just verbally) for talking once, had this report of all the claims I did & their times, & showed it to me. I don't recall exactly when this was, a few months or so ago? Maybe longer? Anyway, I was talking a lot, but I'm almost always averaging 100% on production or a little better, and all we're expected to meet is 85%. The more we do, the higher raise we get, although I don't think it's effective unless we do <100%, like 108 or so. She explained this to me when she sat with us for our end of training period...ok, that was up at the end of June, so the talk was before that. She told all us new people that although our quota is only 85%, they have been looking into raising that in our dept., because so many people reach 100 or better. She explained how the average for the dept. works (duh), and how I could get a better raise if I do more.
Ok, so me being me, I'm not trying to do more so they can increase the quota for us all. I'm already doing 15% more than what's expected of me, & I like having some free time to do whatever. Most of the time that is spent using/looking at our Wellness website, or emailing people here & there, or back & forth but not so much it consumes much time to type each response. I know if I were to work the whole stinking day long my wrists would hurt & probably my eyes. I don't like the idea they want us to do more even though we aren't required to at this time. Honestly, I've wondered if she told all us new people they'd increase it because we're new, & thought she could fool us like that. Because if we all did more, it would be very easy to increase the numbers. But if we all do the minimum, it makes the dept. average smaller. I don't like that I can't take some time here & there to get a little break. As long as I'm meeting (= exceeding) what I should do, why trip? And, I've asked if there was anything else I could be taught to fill in that time, because I am bored, which she recognized & brought up. I know it's not personal, because someone else in our dept. told me he's been told he's not a team player because he never works OT (which is rarely given), and he's consistently above 100% too. It's like, he's already doing extra but it's just not enough. This is where I feel like I'm just a drone... and I'm not one to need to feel like I'm special at work, but at least recognize I'm doing more & respect me for that.
The email:
Sent: Wed 9/13/2006 3:24 PM
Subject: RE: Workflow
We talked about this before. Just because you are making your quota doesn't mean that you shouldn't continue to process. Remember Pay for Performance?
----------------------------------------
Sent: Wednesday, September 13, 2006 3:17 PM
I was wondering if the time between claims was between ones processed vs. those that pend. That's such a long time in between claims, and I'm surprised because I know I've been processing at 100% or better of the production quota today.
----------------------------------------
Sent: Wed 9/13/2006 3:14 PM
You worked a claim at 1:08 and the next claim showing being worked was 2:10? What do you mean running behind?
----------------------------------------
I know that around 2 or so I went to the restroom. I don't understand why there'd be that much time in between claims either, and I'm not running behind today. Is that total time in between claims opened or finalized?
----------------------------------------
Sent: Wed 9/13/2006 2:17 PM
I was reviewing workflow and I see that there is a large gap of time between processed claims.
1:08
2:10
That is over an hour?? Please advise. Jan
****************************************
Now, I was slightly pissed but I tried to think it through before I replied. A whole hour?! I am 95% sure it wasn't that long. I'd guess about a half hour---still a lot. I don't know if she didn't answer my question about processed/pended claims because she didn't know or I am right about that report, & she didn't want to admit it. I wish I had access to all the claims I do & what times they were done. And if it truly was an hour, why didn't she offer to show me the report? She didn't hesitate to do that last time.
So now I have to respond tomorrow, and I'm really thinking of just ignoring the whole "Pay for performance" part. I have considered before doing enough to get that, but decided not to. And a thing I just realized: since I'm still going through training, that would be very hard to meet that level of production---the average for the year, because for 3 mos after a training mod, we have limited expectations of our production. The 1st month is something like 50%, and it increases to 85% for the 3rd month. Now I don't know that after the 2nd round of training this still applies, but if so, & naturally it would take longer to work the claims we just learned, that will bring down my yearly production average. Unless they don't figure in those months of training probation into the rest.
Actually, I think that's true. Ok, still. I'm not trying to be one of their machines & work every minute of the day. Does that make me a slacker?
It's odd that I used to be so quiet at work, and now look at me. But that doesn't surprise me as much when I think about how I can go from one end of the spectrum to another (Libra quality?). I suppose now I just need to learn to work slower & talk less (I actually have been good at that lately).
One of the things I am grateful for is a relatively stress-free job. Rarely do I come home upset or stressed out from it, like I've experienced with past jobs. Today, though...I realize I may be making more out of this than necessary, or taking it too personally or something, but I still feel like it's a bunch of crap. An email my boss sent to me today, but first some background. I was up talking to Carrie, & for longer than necessary, this I know. One of our OS's (Amy) came by to sit with me to answer my claim questions. I had to shit, so I told her I had to go to the bathroom first (and I was planning on it anyway if Carrie would've stopped talking), and she said she'd wait at my desk for me. I wasn't trying to tell her I had to take a crap, so I did my thing...there was no way to avoid it, & unfortunately it probably took me 10 mins. When I round the corner near my cubicle, I see her go to our boss' office so she didn't see me, & I just knew she was going to tell her about me not working. (Hey, at least my intuition was right!) So then I wait for her a few mins., she comes back, we go through my questions. Little later I check my email & the boss has sent me one re: my lack of work.
Oh, and let me share the discussions had about me talking & the production quota. She had to reprimand me (just verbally) for talking once, had this report of all the claims I did & their times, & showed it to me. I don't recall exactly when this was, a few months or so ago? Maybe longer? Anyway, I was talking a lot, but I'm almost always averaging 100% on production or a little better, and all we're expected to meet is 85%. The more we do, the higher raise we get, although I don't think it's effective unless we do <100%, like 108 or so. She explained this to me when she sat with us for our end of training period...ok, that was up at the end of June, so the talk was before that. She told all us new people that although our quota is only 85%, they have been looking into raising that in our dept., because so many people reach 100 or better. She explained how the average for the dept. works (duh), and how I could get a better raise if I do more.
Ok, so me being me, I'm not trying to do more so they can increase the quota for us all. I'm already doing 15% more than what's expected of me, & I like having some free time to do whatever. Most of the time that is spent using/looking at our Wellness website, or emailing people here & there, or back & forth but not so much it consumes much time to type each response. I know if I were to work the whole stinking day long my wrists would hurt & probably my eyes. I don't like the idea they want us to do more even though we aren't required to at this time. Honestly, I've wondered if she told all us new people they'd increase it because we're new, & thought she could fool us like that. Because if we all did more, it would be very easy to increase the numbers. But if we all do the minimum, it makes the dept. average smaller. I don't like that I can't take some time here & there to get a little break. As long as I'm meeting (= exceeding) what I should do, why trip? And, I've asked if there was anything else I could be taught to fill in that time, because I am bored, which she recognized & brought up. I know it's not personal, because someone else in our dept. told me he's been told he's not a team player because he never works OT (which is rarely given), and he's consistently above 100% too. It's like, he's already doing extra but it's just not enough. This is where I feel like I'm just a drone... and I'm not one to need to feel like I'm special at work, but at least recognize I'm doing more & respect me for that.
The email:
Sent: Wed 9/13/2006 3:24 PM
Subject: RE: Workflow
We talked about this before. Just because you are making your quota doesn't mean that you shouldn't continue to process. Remember Pay for Performance?
----------------------------------------
Sent: Wednesday, September 13, 2006 3:17 PM
I was wondering if the time between claims was between ones processed vs. those that pend. That's such a long time in between claims, and I'm surprised because I know I've been processing at 100% or better of the production quota today.
----------------------------------------
Sent: Wed 9/13/2006 3:14 PM
You worked a claim at 1:08 and the next claim showing being worked was 2:10? What do you mean running behind?
----------------------------------------
I know that around 2 or so I went to the restroom. I don't understand why there'd be that much time in between claims either, and I'm not running behind today. Is that total time in between claims opened or finalized?
----------------------------------------
Sent: Wed 9/13/2006 2:17 PM
I was reviewing workflow and I see that there is a large gap of time between processed claims.
1:08
2:10
That is over an hour?? Please advise. Jan
****************************************
Now, I was slightly pissed but I tried to think it through before I replied. A whole hour?! I am 95% sure it wasn't that long. I'd guess about a half hour---still a lot. I don't know if she didn't answer my question about processed/pended claims because she didn't know or I am right about that report, & she didn't want to admit it. I wish I had access to all the claims I do & what times they were done. And if it truly was an hour, why didn't she offer to show me the report? She didn't hesitate to do that last time.
So now I have to respond tomorrow, and I'm really thinking of just ignoring the whole "Pay for performance" part. I have considered before doing enough to get that, but decided not to. And a thing I just realized: since I'm still going through training, that would be very hard to meet that level of production---the average for the year, because for 3 mos after a training mod, we have limited expectations of our production. The 1st month is something like 50%, and it increases to 85% for the 3rd month. Now I don't know that after the 2nd round of training this still applies, but if so, & naturally it would take longer to work the claims we just learned, that will bring down my yearly production average. Unless they don't figure in those months of training probation into the rest.
Actually, I think that's true. Ok, still. I'm not trying to be one of their machines & work every minute of the day. Does that make me a slacker?
It's odd that I used to be so quiet at work, and now look at me. But that doesn't surprise me as much when I think about how I can go from one end of the spectrum to another (Libra quality?). I suppose now I just need to learn to work slower & talk less (I actually have been good at that lately).
